Joya 9bet's Privacy Policy
— We are committed to protecting your data

Joya 9bet (joya9bet.im) places your privacy above all else. This Privacy Policy explains how Joya 9bet collects your personal information, how that information is used, and the measures we take to keep it safe.

By using our website or creating an account, you are deemed to have agreed to this Privacy Policy. Please read it carefully before registering.

This policy applies to all Joya 9bet services, including the mobile version and applications. In the event of any discrepancy in interpretation, the English version shall prevail.

Joya 9bet collects different types of information for different purposes. Below is a detailed breakdown of what we collect and how.

Joya 9bet uses your data solely for the specific purposes listed below. Your information is never used for any other purpose without your consent.

• Account Management: To verify registration and login, and to ensure account security.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• KYC Verification: To verify age, identity, and address for anti-money laundering compliance.
• Service Improvement: To analyze user experience and improve the platform.
• Promotional Communications: To notify you about bonuses and offers via SMS or email (you can opt out at any time).
• Technical Support: For troubleshooting and customer support.
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Legal Compliance: To meet regulatory requirements and fulfil legal obligations.

Joya 9bet never sells your personal data. However, limited information may be shared with trusted partners solely to provide our services.

• Payment Providers: For processing payments with mobile banking services such as bKash, Nagad, and Rocket.
• Identity Verifier: With approved verification services to complete KYC.
• Technology Partners: With trusted cloud and infrastructure providers that keep the platform running.
• Legal Authorities: Upon a valid court order or lawful request from a regulatory authority.

Joya 9bet uses industry-leading technology to protect your personal and financial information. Our security framework operates across multiple layers.

• 256-Bit SSL/TLS Encryption: All communications across the website and mobile app are encrypted.
• Data Encryption: Sensitive information stored in our database is kept in encrypted form.
• Two-Factor Authentication (2FA): OTP verification available when logging into your account.
• Firewall & DDoS Protection: Servers are protected with advanced network security.
• 24/7 Security Monitoring: Unusual activity is detected in real time.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Staff Training: All members of our team are trained on data privacy.

The Joya 9bet website uses cookies to enhance your experience. Cookies are small text files stored in your browser.

As a Joya 9bet account holder, you have the following rights over your personal data.

• Right to Access: You may request to see what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that we temporarily pause the processing of your data.
• Right to Data Portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You may object to marketing communications or specific types of data processing.

To exercise any of these rights, support@joya9bet.imto email us. We typically respond within 30 business days.

Joya 9bet does not retain data longer than necessary. How long we keep information depends on the type of data and applicable legal requirements.

• Account Information: For up to 5 years during and after account closure.
• Transaction Records: Up to 7 years, as required by law.
• Gaming Logs: For up to 2 years for dispute resolution purposes.
• Customer Support Contact: 1 year after the issue is resolved.
• Marketing Data: Withdrawn consent results in immediate deletion.

Joya 9bet is not intended for anyone under 18. We do not knowingly collect or store personal data from minors.

• Age verification is carried out at the point of registration.
• If we become aware that a minor's data has been collected, it will be deleted immediately and the account will be closed.
• If parents have concerns, support@joya9bet.imto get in touch.

Joya 9bet reserves the right to update this Privacy Policy as needed. Changes take effect as soon as they are published on this page.

• For significant changes, we will notify you in advance by email or SMS.
• Continued use of the platform after any changes will be considered your acceptance of the updated policy.
• Previous versions are available upon request.

For any questions, requests, or complaints regarding our Privacy Policy, please don't hesitate to get in touch with us.

• Email: support@joya9bet.im
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Typically within 24–48 hours
• Website: joya9bet.im